"Our claim: Find the perfect triad of system, process and people!"
Our DNA: Team spirit, agility and professionalism
netzwerk P is a vibrant organisation with a clear mission: Change inspires us towards new solutions, for our clients as well as ourselves. This needs a company culture that has at its core willingness to adapt constantly to dynamic markets and volatile client requirements. What does that mean for us in our everyday work? We remain versatile – but on a foundation of a fixed code of values that everyone at netzwerk holds dear. And we rely on our strength as a team. People at netzwerk P understand that the whole is more than the sum of its parts, always aspiring towards exceptional performance of our joint results.
This is made possible by our team of more than 70 experienced specialists and decision-makers in Berlin and Stuttgart, who turn current challenges into opportunities with vision and courage – both for us and our customers. Together with Jens Leven and Thomas Bausch – two long-term employees who have already successfully planned and overseen netzwerk P's transformation to an agile organisation – you as management, along with Claudia Berkenhoff and Frank Rayker, will be part of an experienced leadership quartet that is best equipped for the tasks of the future.
Flexibility needs focus – Our answer to dynamic markets
Whether we're digitalising local trade in a smart way or rolling out an international content marketing platform, we support customers from small- and medium-sized enterprises and corporations as a strategic partner, problem solver and process designer. With timely and scalable solutions for a successful customer experience, online and offline, B2C and B2B. In doing so, we rely on data-driven marketing communication, intelligent IT systems and consistent process automation. Quantifiable and sustainable.
We therefore work with our customers to develop concepts for modern marketing communication that allows maximum flexibility, but always has clear objectives. "Find the best possible solution for every customer and put it reliably into practice!" – This is the defining DNA of netzwerk P.
Initial situation Our customer Mercedes-Benz AG, like many brand manufacturers, faces the challenge that customer loyalty towards authorised workshops decreases as vehicle age increases. This target group should be re-engaged with a customer recovery campaign in the form of a voucher scheme. In doing so, the individual services and the individual image of the relevant company should also be considered, along with the communication channel required by the customer.
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